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Refunds

The 14-day money-back guarantee and how to request one.

updated

Outline — facts still to be confirmed

This article is a structured outline. Its headings and scope are settled; the specific values, screens and steps are marked TODO(owner: verify) until they have been checked against the plugin itself. Blueprint §7 is explicit that no article may state plugin behaviour that has not been verified.

What is settled

  • PixelCapi Pro is an annual subscription. Freemius is the merchant of record, which means Freemius handles the payment, EU VAT and the invoice.
  • Tiers differ only by the number of sites you can activate. Every capability is included at every tier.
  • A lapsed licence does not switch tracking off. The plugin keeps working; plugin updates and alerts stop.
  • There is a 14-day money-back guarantee.

Current prices are on the pricing page.

This page

How to request a refund and what happens to the licence afterwards.

TODO(owner: verify) — Freemius is not integrated yet, so none of the specific steps, screens or portal links exist to be documented. This article is written once checkout is live. Writing it earlier would mean inventing a flow that does not exist.

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